Good app…

I am a first time business owner who decided to use this app to manage the cost of my construction and subsiquent small business accounting. I love the functionality of this app. Most operations are very straight forward and the UI is friendly and fairly intuitive. However, there are many functions, some essential for proper accounting, that are not obvious to the novice… I don’t expect to be able to utilize a professional level software to the fullest with no experience but I was having a hard time reconcilling certain expenditures and credits and had to call customer service. The representative was polite but ultimately very unhelpful. Her “knowledge” of the software and its general operation was incredibly poor and she was unable to help me in the least. Her ultimate solution was that I live with the accounting discrepancies and mitigate them by manipulating the dates of the various reports i would need to run for taxes, etc. After some digging online and on youtube I was able to find a fairly simple and obvious solution to my problem, that in retrospect, should have been well within the scope of information a service rep could provide over the phone. Ulitimately, I fixed the problem myself and now have perfectly balanced books… but it was no thanks to quickbooks reps. My advice for first time users would be to spend a half a day reading blogs and watching videos to pick up as many tips about the full features of this software as possible. The business division at my local Mac store even had a quickbooks training session recently… Learn how to use it and you should love it.

Dugg45 about QuickBooks, v2.4.5