Abysmal Support

The app itself is ok. Each update has its ups and downs. But the customer support is so terrible, it’s gotten to the point that I feel like they are intentionally dishonest. I’m constantly being overbilled, phantom charges are deducted from my bank account... even after they tell me it’s fixed and give me a case number, nothing changes. I’m forced to call back, transferred to 3 or 4 new people, re-explain my situation. This steals precious time I should be spending in my business. Similar scenarios repeat, and I can see it’s a pattern. The culture of Intuit is irreparably broken, and I have found little caring or accountability from support reps. Yes, they are the 800 pound gorilla, but I would strongly advise you to try one of the competitors. I wish I’d never switched from Freshbooks. I’m currently evaluating what it would take to transfer off of Quickbooks and Intuit.

Justin Kent about QuickBooks